More Delays, Less Complaints!

Flight delays from UK airports are becoming increasingly common, with average delays for charter flights being 25 minutes, and scheduled flights 17 minutes.

The worst offenders were Heathrow Airport, Gatwick Airport and Edinburgh Airport, with between 33 and 42% delayed flights.

The official airline consumer watchdog, the Air Transport Users Council, reported just over 11,000 complaints in the year 2007 / 2008. Nearly half of these complaints were about delayed or cancelled flights, although there were significantly less complaints than the previous year.

So why are we putting up with more delays? It could be that airports now have much better shopping, catering and leisure facilities to keep us occupied while we wait. It could also be that we are simply getting used to all the delays, especially since the introduction of higher level security checks which means more hanging around.

The more cynically inclined could be forgiven for thinking that airport delays were contrived to make us spend more money at the airport terminals!